From Facebook, on the "Samsung Support" page:
Sweet Greggo: After 5 short years and half a dozen service calls, i am now the proud owner of a $3,200 paper weight. “Can’t be fixed” is what the Sears tech told me after replacing the mother board and condenser fan twice in this latest event of refrigerator outage. Apparently there is a wire that has “gone bad” inside the cabinet and it can’t be repaired. I find it incredible that such an engineering design even exists.
This refrigerator was bought from a Sears Outlet store in December of 2014. I bought the extended warranty THANKFULLY because it wasn’t just a month or two later that it first stopped working. After that, 2 or 3 times a year, it would just stop working for no apparent reason. No error code or anything. I would unplug it plug it back in to get it going, and it would run fine for another 5 or 6 months.
About 6 months ago it stopped working again, this time with the 23E error code. I had someone replace the motherboard and condenser fan and it ran fine for 4 months before it stopped working again with the same error. This time replacing the board and fan didn’t work and won’t work, according to Sears.
My frustration with this entire ordeal is at an all time high. I am beside myself with the thought of having to replace such an expensive appliance after only 5 years, and of course it’s right before the holiday season.
I hope Sears is wrong, but the only way to find out is to keep paying people to come out and look at it (not to mention me having to take off work every time as well).
Do I have any options?
Samsung Support: Hi, Sweet Greggo! Thanks for reaching out to us! I'm sorry to see that you've been through this event with your fridge, and I'd like to see what I can do for you. Please send me a private message with the model and the serial number of your unit so I can help you further. ^Rafael
http://m.me/samsungsupportSweet Greggo: Samsung Support I had someone from my local Samsung Care look at the fridge. Cost me $100 for him to tell me the same thing the Sears guy did: the fridge cannot be repaired.
I am in complete shock that something so expensive is built in such a manner that a $.50 wire cannot be replaced to fix it.
Since I purchased this refrigerator, I have spent an additional $1000 in extended warranties and repairs. All for what? I’m now looking at having to spend additional thousands to replace it! All because it was purposefully designed NOT to be fixed? What is the reasoning behind designing it this way?
I’m at a loss here. I’m still having trouble coming to terms that I have spent so much money on something that lasted only a few short years when it should have lasted for the rest of my life. I’d like to give Samsung the benefit of the doubt and see if there are any options for me. Do I have any?
Samsung Support: Hi, Sweet Greggo! Thanks for getting back to us! We completely understand your situation, and we do apologize this happened to the unit. I'd love to have another way to help you, but as the unit was deemed unrepairable by the technician,
there is nothing else we can offer. ^Jon
Sweet Greggo: Samsung Support Thats a disappointing and unacceptable response.
There is obviously a serious design flaw with this refrigerator. Wires running from a motherboard to other components should have better shielding and be ACCESSIBLE to allow for repairs. Literally a couple of dollars of bad wire has rendered a $3200 refrigerator completely useless. To make something designed to fail like this is inexcusable and flies in the face of good faith with consumers.
I have read online that many others have had similar experiences. I will be contacting them and also the Better Business Bureau to see if there are any options for me to make this right.
Samsung Support: Sweet Greggo We understand that customers typically post about their experiences with products when they are unhappy, however, this is usually an inaccurate representation of the overall quality of our products. Again we apologize for the inconvenience you have experienced. Let us know if you have any other technical questions. ^Jon
Sweet Greggo: Samsung Support Jon, the overall experience of everyone else is the furthest thing from my mind. What's on my mind right now is the amount of money I have lost and Samsung's seemingly dismissive attitude about my situation.